JAECOO 7 SHS-P LuxuryA focused complaint gives the business a clear issue to investigate. Keep the facts, the supporting records and the outcome you are requesting together.
Write to the business first
Follow its complaints procedure. Identify the vehicle and relevant dates, describe the issue and explain what resolution you want. Attach copies of useful records, keeping the originals. Request a complaint reference and keep a copy of what you sent.
A useful structure: what happened; when it happened; evidence attached; earlier attempts to resolve it; requested outcome; best way to contact you.
Understand the Ombudsman route
The Motor Ombudsman says to check that the business is accredited to the relevant Code of Practice. Ordinarily the business has eight weeks to provide its final response. If it has issued a final response you remain unhappy with, or eight weeks have passed, you can check whether the Ombudsman can consider the dispute.
Keep the scope clear
A public review and a formal complaint serve different purposes. Share your experience fairly, but do not publish private correspondence containing personal data.
This is a guide to preparing a complaint, not a decision on your legal rights or a promise of a particular remedy. For a purchase, finance or legal dispute, get advice specific to the agreement and your circumstances rather than assuming the same route applies to everyone.
SOURCES & REVIEW
Check the original information.
Prepared by JAECOO Club UK. Source information checked on 3 October 2026. Club checklists and examples are editorial suggestions; follow the handbook and terms that apply to your own vehicle. We are independent of OMODA & JAECOO.
